Support

Email support@formfitness.app. That is the one address for everything: a bug, a scan that will not finish, a billing question, or a request to close your account.

You can send it from inside the app as well. Open Settings, tap Contact support, and your mail app opens with the address already filled in.

The email address or the @handle on your FORM account, so we can find you.

Your iPhone model, your iOS version, and the FORM version printed at the bottom of the Settings screen.

What you expected to happen, what happened instead, and the screen you were on. A screenshot or a screen recording tells us more than anything else you can send.

For a problem with a form scan, add the exercise and roughly when you filmed it so we can find that scan.

Form analysis runs on your device. If a scan will not complete, set the phone side-on with your whole body in the frame and enough light on you, then send us the exercise and the time and we will look at it.

Subscriptions are billed by Apple, so you manage or cancel yours in the App Store. If a purchase you made is not showing, tap Restore purchases in Settings first, and email us if it still does not appear.

You can delete your account and its data from Settings at any time. For data access or removal requests, email privacy@formfitness.app.